FAQ
General Questions
What is Bitaxe UK?
Bitaxe UK is your go-to supplier for Bitaxe miners, parts, and accessories in the UK. We offer pre-assembled units, high-quality PCBs, ASIC chips, cases, heatsinks, power supplies, and more.
Are you the official UK vendor for Bitaxe?
We're currently working towards becoming the official UK vendor for Bitaxe. In the meantime, we stock and supply Bitaxe products and offer expert support.
Do you ship outside the UK?
Currently, we only ship within the UK. We’re working on expanding this in the future
Do you offer bulk discounts?
Yes, we offer discounts on bulk orders. Contact us at hello@bitaxe.uk for a custom quote.
Product Questions
What’s included with a pre-assembled Bitaxe?
Each pre-assembled Bitaxe comes fully assembled with all the necessary components and pre-loaded software. A power supply and stand are optional extras and can be purchased separately.
Do you sell Bitaxe parts individually?
Yes, we stock a variety of high-quality Bitaxe parts, including PCBs, heatsinks, ASIC chips, fans, power adapters, and SMD stencils. All parts are available for purchase separately to support your Bitaxe setup. More items are coming soon!
What accessories do you offer?
We offer accessories such as fans, power adapters, stands, and SMD stencils to support your build and setup.
Do you offer custom builds or modifications?
At this time, we only sell pre-assembled Bitaxe miners. Customisation options may be available in the future.
Open Source Miners United (OSMU)
What is Open Source Miners United (OSMU)?
Open Source Miners United (OSMU) is a community-led initiative dedicated to developing open-source Bitcoin mining hardware, including the Bitaxe series of miners.
Is Bitaxe part of OSMU?
Yes, Bitaxe is an open-source mining project developed under the OSMU initiative. The hardware and firmware are designed to be accessible, modifiable, and supported by the community.
Where can I find the open-source files for Bitaxe?
The PCB designs, firmware, and documentation are available on the official Bitaxe GitHub repository. You can also find a link to GitHub on our homepage.
Can I contribute to the project?
Absolutely! OSMU welcomes community contributions. You can help by testing, coding, or improving the design. Check GitHub or join the OSMU community for more details.
Does Bitaxe UK develop or modify OSMU hardware?
No, we do not alter the open-source designs. We provide high-quality components and pre-assembled units to make it easier to get started with Bitaxe miners.
Ordering & Shipping
How can I place an order?
You can order directly through our website. Just add items to your cart and proceed to checkout.
How long does shipping take?
We dispatch most orders within 1–2 business days. Delivery time depends on the delivery method selected:
- Standard Shipping: 2–4 days
- Express Shipping: 1–3 days
Free Standard Shipping on orders over £49.99.
What are the shipping costs?
Shipping costs are calculated at checkout based on your order size and delivery location.
Do you offer local pickup?
No, we do not currently offer local pickup.
Pre-Orders
How do pre-orders work?
Pre-orders allow you to secure a product before it's available, guaranteeing you'll receive it as soon as it's ready for shipment. Once your pre-ordered item is available, we’ll arrange to ship it along with any add-ons included at the time of your order.
How much do I need to pay for a pre-order?
A 50% deposit is required to place a pre-order. The remaining balance is due five (5) days before dispatch.
What about payment for non-preorder items?
All non-preorder items must be paid for in full at the time of purchase.
What about shipping for non-preorder items?
Non-preorder items will be shipped separately. You may receive up to three shipments in total: one for your pre-order (including any add-ons) once it’s ready, one for everything else you ordered, and another for any clothing, as apparel is shipped directly from the manufacturer.
Support & Warranty
Do your products come with a warranty?
Yes! Pre-assembled Bitaxe miners come with a 2-year limited warranty covering defects in materials and workmanship. Other items, such as PCBs, accessories, and kits, are covered by a 30-day Dead-On-Arrival (DOA) Guarantee. For full details, click here to view our Warranty Policy.
Do you offer technical support?
Yes! We provide setup guides and ongoing support for our customers. If you run into any issues, just reach out.
Can I return my order?
We accept returns on unused, unopened products within 30 days of delivery. All returns must be authorised before sending, and return shipping costs are the responsibility of the customer unless the item is faulty or covered under our DOA Guarantee or warranty. See our Returns Policy for full details.
How can I contact you?
You can reach us via email or our website contact form.